Terms of service

Effective date: February 2026

1. About us

These terms of service govern your use of the Kultra website (kultra.co.uk) and any purchases you make from us. Kultra is a trading name of Kultra Wellness Ltd, a company registered in England and Wales. Our registered address and company number are available on request by emailing hello@kultra.co.uk.

2. Acceptance of terms

By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our website or place an order.

By opting in you agree to receive recurring automated promotional and personalized marketing text messages from Kultra at the number provided. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not a condition of purchase.

3. Products and descriptions

We make every effort to ensure that product descriptions, images, and nutritional information on our website are accurate. However, colours and packaging may vary slightly from what is shown on screen. Our products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease. They should be used as part of a varied and balanced diet and a healthy lifestyle.

4. Placing an order

When you place an order through our website, you are making an offer to purchase. We will confirm acceptance of your order by sending an order confirmation email. A binding contract is formed when we dispatch your order. We reserve the right to refuse or cancel any order for any reason, including stock availability, suspected fraud, or errors in pricing or product information.

5. Pricing and payment

All prices are shown in GBP and include VAT where applicable. We accept payment via the methods displayed at checkout. Payment is taken at the time of purchase.

6. Delivery

We aim to deliver orders within the timeframes stated at checkout. Delivery times are estimates and are not guaranteed. Under the Consumer Rights Act 2015, we are responsible for goods until they are delivered to you. If delivery is delayed beyond 30 days and we have not agreed a revised delivery date with you, you have the right to cancel your order and receive a full refund.

7. Subscriptions

If you purchase a subscription, your payment method will be charged at the frequency selected at checkout. You can cancel, pause, or modify your subscription at any time through your account or by emailing hello@kultra.co.uk. Cancellation will take effect from the next billing cycle.

8. Your statutory rights

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. For full details of your rights regarding returns and refunds, please see our Return and Refund Policy.

9. Limitation of liability

To the fullest extent permitted by law, Kultra shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

10. Intellectual property

All content on kultra.co.uk, including text, images, logos, and design, is owned by Kultra Ltd or our licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

11. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these terms

We may update these terms from time to time. The current version will always be available on our website. Continued use of our website after changes constitutes acceptance of the updated terms.

13. Contact us

If you have any questions about these terms, please contact us at hello@kultra.co.uk.